What is Mentor Collective?

Mentor Collective (warmly known as MC) is an international mentoring community. We partner with over 50 high schools and universities across the United States and Canada!

What are the expectations of the program?

You will meet with your mentor via videochat, text, email, phone, or any other method. You will meet at least once a month. You will report each time you communicate with your mentor on The report is a quick survey where you can notify us that you’ve been in touch with your mentor, and give feedback.

Who is the Mentor Collective team?

The Mentor Collective team consists of Sonia, Jess, and Gaby. We will be in contact with you and your mentor to make sure things are going well in your relationship, as well as to provide guidance and suggestions.

I don't want to be in this program anymore

Email us ( letting us know and we will give you the next steps.

I need to change my email

Log into using the email you signed up with. Click your name on the upper-right. Click “Profile & Account” Scroll down until you see “Your email addresses” Enter your new email

I'm not getting the email confirmation/reset password email

Check your spam box. If it is not in there, Check to see if the email you signed up with is correct. If it is correct and you still don’t get the email, Tell the MC team (


Do we have to use Skype to videochat?

MC Tip: It’s important to connect with your mentor at least once per month. You can text, have a phone call, video chat, or meet in person - you can’t beat a face-to-face connection! Feel free to use whatever means you and your mentor are comfortable with (Google Hangouts, WeChat video, Facetime, Facebook video, etc.).

What if we want to meet in person?

MC Tip: The program is designed to be videochat-based, so meeting in person is not a requirement. But if you get approval, it can be a great way to build your connection even more. If you are under 18, it’s essential that you check in with the Mentor Collective team before setting up an in-person meetup.

MC Tip: If you and your mentor aren’t able to meet in person, consider using videochat to show each other your current surroundings, like your college campus or classroom.

What if my mentor or I don’t want to use the conversation guides, because we’d rather just have a conversation?

MC Tip: You definitely don’t need to use every part of the conversation module, but it’s important to use them as a guide, since the school picked the module topics based on what’s most important to help you succeed. Consider telling your mentor what you'd like to talk about before each session so they can select the module that is most interesting to you or they can prepare something special in advance with the "Choose your Own" module!

What if there’s a time of year that I won’t be available to talk with my mentor, or when I’ll be super busy? What should I do?

MC Tip: Communication is key! As soon as you know you’ll be taking a major trip or focusing on a major project, let your mentor know, and plan around it. Arrange meetings before and after, and consider ways to stay in touch, even if they aren’t on videochat!

What counts as a “conversation?”

Throughout your mentorship, we ask you and your mentor to log your conversations on our website or through our automated texts. But what counts as a conversation? It can be:

  • 1 phone call
  • 1 videochat session
  • 1 email exchange
  • 1 in-person “interaction” (grabbing coffee, spending 10 minutes talking before class, etc.)
  • 2+ text messages exchanged within 1 day

If in doubt, please don’t hesitate to ask us at Logging conversations helps your school gauge whether the program is helping students, and how to help them better!


What if my mentor seems busy, or is slow to respond to me?

MC Tip: Don’t take things personally, emails sometimes get missed! Try sending a follow-up email or try the next tip.

NOTE: Don’t forget to check out their profile for alternative ways to contact your mentor (like their phone number). If more than two weeks pass with no response from your them, feel free to contact us ( for help in getting in contact with your mentor.

Can I talk to my mentor about serious/sensitive subjects?

As long as you and your mentor are comfortable with that, of course. Your mentor is there to serve as a guide and support system.

However, your mentor is not a therapist or doctor. Should anything harmful, dangerous, or concerning come up, know that your mentor may report that to us so we can loop in appropriate additional resources/support from the school. If you are in immediate danger or feel unsafe, please call emergency services.

Your mentor, Mentor Collective, and your school want to ensure you are safe, supported, and have all the resources you need.

How do I know if an issue is "serious/sensitive"?

Ultimately, your judgement is the best call here. However, there are certain things that are easier to identify as serious or sensitive, including, but not limited to...

  • Depression
  • Anxiety
  • Feeling unsafe
  • Assault


My mentor is different from what I expected — why were we matched?

MC Tip: Matches are made based on the responses that both you and your mentor gave on the matching survey. Some of these, like hobbies, academic interests and type of student, may be clear similarities right away, while others, like personal challenges, may take a while to come out. Be patient, and keep an open mind.


MC Tip: Don't ignore your mentor's emails and messages. If you are busy, let them know when would be a better time to connect, they'll understand!

MC Tip: Let your mentor know what you hope to gain from the mentorship. Do you want to learn about college options or plan your career? Maybe you want to learn to make new friends or to live far away from home in a new place—your mentor has a lot of knowledge to share!

MC Tip: Having difficulty with something at school? Let your mentor know! They will be able to direct you to resources to help out like a writing center, a great counselor or a really supportive teacher who helped them.